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Return Policy

We are pleased to have you as a customer of PDF Complete and continually hope that you find that our products exceed your expectations. In the event that you find that you are not completely satisfied with our products within the first 30 days of your purchase, we will cheerfully refund the purchase price for products purchased directly from PDF Complete.

 

Choose one of the options below to submit your refund request. If your purchase date was more than 30 days ago, please complete "Option 2: Submit a refund request letter" following the directions below.

 

 

Option 1: Submit a refund request online.

*PLEASE NOTE: this option is only available for purchases that have been made within the last 30 days. If your purchase date was more than 30 days ago, please complete "Option 2" below.

  1. Uninstall the software from your machine.
  2. In the top right corner of our website, login.
  3. Once you are logged in, click My Account on the gray bar.
  4. Click Orders.
  5. Locate the order you would like to refund and click Refund.
  6. Fill out the information requested and Submit the request. 

Option 2: Submit a refund request letter.

  1. Download the refund request letter and print it out.
  2. Email, fax, or mail the completed letter to:

    Fax:
    (512) 501-6342
    Email: sales@pdfcomplete.com
    US Mail:
    PDF Complete, Inc.
    3000 Joe Dimaggio Blvd. #33
    Round Rock, TX 78665

Upon receipt of the refund request, PDF Complete will begin the refund process. When the refund has been completed, you will be notified via email. 
If you have additional questions, please contact sales@pdfcomplete.com.

Thank you for choosing PDF Complete!

 

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